Browser: Clear Cache

When you visit a website, your browser takes pieces of the page and stores them on your computer's hard drive.  This content and data (files, images, code) is known as the browser cache and is meant to speed up page load times the next time you visit the same website.  However, if changes or updates are made to the website, your browser may still load the outdated content, which is stored on the hard drive, thereby conflicting with the updated website's content.  To resolve this issue, you need to clear your browser's cache so all outdated files can be removed. 

To clear your browser's cache, please select a browser below and follow the listed steps. 

Step-by-step guide


  1. Click the menu icon in the right-hand of the window
  2. Click Settings or Preferences or Options
  3. Click Privacy & Security
  4. Click Clear Data under Cookies and Site Data
  5. Select Cookies and Site Data
  6. Click Clear


  1. Click on the three dots icon in the right-hand of the window
  2. Hover over More Tools
  3. Click Clear browsing data
  4. Select Cached images and files
  5. Click Clear data

Internet Explorer

  1. Click the Gear icon
  2. Hover over Safety
  3. Click Delete browsing history
  4. Deselect Preserve Favorites website data
  5. Select Temporary Internet files and website files and Cookies and website data
  6. Click Delete

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