Account Unlock

MyPace Portal accounts are locked out due to multiple login attempts using an incorrect password.  Active Students, Faculty, Staff can use self-service portal to unlock their locked account by visiting the Apps/Downloads/Account Management page (https://adam.pace.edu/).

For further assistance to obtain technical assistance from an ITS representative, please use the following means:

• Telephone: 914-773-3333  
• Toll Free(within U.S.A. only): 1-855-722-3487
  
• E-mail: pacehelpdesk@pace.edu  
• Online:  help.pace.edu

Step-by-step guide

To unlock your account on ADAM.

1. Go to the https://adam.pace.edu/
2. Click Account unlock on right side of page
   
3. Enter your MyPace username in the Username field and click continue
   
4. Type your MyPace username
5. Click checkbox next to I'm not a robot to complete reCAPTCHA field

6. Click Continue
   
   

7. Type your answers security questions that display, and click unlocked
   
   
   
   

In order to avoid account lockouts in the future, you must ensure that you:

1. Update your MyPace password for saved password on your mobile devices/tablets, and other Pace systems and services such as the PACE-WIFI.
2. Clear internet history for your browser.
3. Log out properly from of all your sessions. As a rule, you should always successfully log out of your Portal, Classes, or Helpdesk system sessions.

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