Help Desk Contact Information

Technical support is available to all Pace students, faculty and staff experiencing any issues with Pace systems. To report an issue, contact the ITS Help Desk.  An ITS representative will gather all pertinent information and will attempt to resolve the issue.  If additional technical assistance is required, the Help Desk ticket will be reassigned to the appropriate ITS area for further follow-up and resolution.

Contact Information

To obtain technical assistance from an ITS representative, please use the following means:

  1. Telephone: 914-773-3333

  2. Toll Free (within U.S.A. only): 1-855-722-3487

  3. E-mail: pacehelpdesk@pace.edu

  4. Online: help.pace.edu

Hours of Operation:

Spring/Fall Semester Regular Hours:
Monday - Thursday:  8:00am - 7:00pm EST
Friday:  8:00am - 6:00pm EST
Saturday:  12:00pm - 4:00pm EST

Summer I&II, Interim, and Break Hours:
Monday - Friday:  9:00am - 5:00pm EST

For hours of operation and other information, please visit: www.pace.edu/helpdesk

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Need Help?

To obtain technical assistance from an ITS representative, please use the following means:
Phone: (914) 773‐3333
Toll Free (within U.S.A. only): 1-855-722-3487
Email: pacehelpdesk@pace.edu
Online: http://help.pace.edu