MyPace Portal

You use MyPace Portal to access information about your courses, accounts, financial aid, registration, grades, pay advice, tax forms, personal information, course rosters, faculty resources and much more! In addition, the Portal gives you access to Pace activities, events, and news. 

Accessing MyPace Portal Account

Note

If you are a first-time user and have never logged into your MyPace Portal account, you will need to activate your account and set up your password first, before proceeding with the steps below.  You'll also need to be enrolled in Duo Multifactor Authentication (MFA).  To enroll, please review the Duo (MFA): First Device Enrollment article.


Provided below are step-by-step instructions for logging in to MyPace Portal.

  1. Go to https://portal.pace.edu
  2. Log in with your MyPace username (e.g. jd12345n) and password
  3. Click LOGIN

  4. You will be directed to the MyPace Portal Home page

    Note

    Duo Multifactor Authentication (MFA) Passcode Requirement:

    Faculty, staff, contractors, and students will be prompted to enter an additional passcode to complete their 2-factor authentication to gain entry into MyPace Portal. To enroll a device for the first time, please visit Duo (MFA): First Device Enrollment article. Please see additional instructions in using Duo prompt.


Instructions for faculty, staff, contractors, and students who have enrolled in Duo MFA:

All faculty, staff, contractors, and students are required to use Duo 2-factor authentication. To enroll your device for the first time, please visit Duo (MFA): Initial Setup for Protected Pace System article.

  1. If prompted, click the Enter a Passcode button, which will enable the passcode field

  2. You will be prompted to enter your Duo passcode.
    Instructions in retrieving the passcode from a Duo registered device can be found in the next step.

    Note

    Users with multiple Duo registered devices can select from the Device drop down menu to specify the device where the passcode number is being generated from.

  3. Open Duo Mobile app from your mobile device

    Note

    Users with a Duo hardware token can turn the device ON by pressing the green button and skip to step 6.

  4. In the Duo Mobile app, tap Pace University if the 6-digit passcode is not shown

  5. A passcode is generated from the Duo Mobile app as shown in the example below

    Note

    The generated passcode can only be used once. To generate a new one, click the refresh icon next to the passcode.

  6. On the MyPace Portal page, enter in the 6-digit passcode generated from the Duo Mobile app or hardware token

    Note

    You may select, “Remember me for 6 days” for a particular device/browser being used.

    This option will allow you to bypass the Duo 2-factor authentication step for 6 days, but it is associated with the device and/or browser used. So if you try to log in again from a different device or browser within the 6-day time frame, you will be prompted for the Duo passcode again.

  7. Click Log In
  8. You will then be directed to the MyPace Portal Home page
     

Note

For further assistance to obtain technical assistance from an ITS representative, please use the following means:

  • Log on to the ITS Help Desk and enter a ticket.
  • Call the ITS Help Desk at 914-773-3333 or toll free (within U.S.A. only) at 1-855-722-3487.
  • Email the ITS Help Desk at pacehelpdesk@pace.edu  
  • Visit a Tech Zone or Computer Resource Center Walk-In Center for assistance. 

Note: Due to the COVID-19 pandemic, staffing at our walk-in center locations has been significantly reduced. We strongly recommend that you call the ITS Help Desk first for assistance, or if you need to make a walk-in appointment with a technician.

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