Cisco Jabber

The Cisco Jabber client delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Importantly, it runs on Windows or Macs giving you several communication services through one interface.

Chat –chat with your coworkers
Phone – audio and video
Presence – see the presence of your coworkers
Voice Mail – view your voice mail messages like on your smartphone

Note

The Jabber client is already available on your Window's office computer. Please note, Jabber cannot automatically be deployed to Mac office computers, but you can submit a Help Desk ticket if you wish to have the application installed on your machine.

A Help Desk ticket can be placed under the following request type:
Information Technology > Computers and Printers > Hardware/Software > Software Request > Install/Update/Removal

This article is divided into multiple sections. Please click on the desired link to jump to that section:

Step-by-step guide

Signing on to Jabber desktop client

  1. Double-Click Cisco Jabber icon on the desktop

    Note

    If you are unable to find the Cisco Jabber client on your office computer via an icon on the desktop or via the Start button/All Programs menu, please place a Help Desk ticket. Please log in to help.pace.edu and place a ticket with the request type Information Technology > Computers and Printers > Hardware/Software > Software Request > Install/Update/Removal and a technician will contact you to complete the installation.

  2. Log in with your MyPace Portal Username and Password

Jabber interface overview

1 – User Status6 – Recent Calls
2 – Menu7 – Meetings
3 – Search Bar8 – Voice Messages
4 – Contacts9 – Phone Control
5 – Recent Chats

Looking up contact’s number and making a call

  1. Hover over docked window at the top middle of the screen
  2. Click in Search or call box
  3. Type name of contact to call
  4. Hover over the contact and click  Call icon
  5. If shown, select from the list of phone numbers to initiate the call

Receiving calls

  • Jabber must be running 
  • Incoming calls will cause a notification window appear on screen. Answer or Decline the call from the notification window.

    Note

    Jabber controls the desk phone. Although the PC can be used to answer a call, the path is through the desk phone and not the PC.

Placing calls on hold

  1. While a call is in progress click the More button
  2. Select Hold from the popup menu

Transfer a call

  1. Click More on the call window toolbar
  2. Select Transfer

  3. Enter a phone number, extension or name in the dial box
  4. Click the  Call button
    -or-
    Hover over the contact shown and click  Call button
  5. If shown, select from the list of phone numbers
  6. Click the Transfer button

Create a conference call

  1. Place a call
  2. While a call is in progress click the More button
  3. Select Hold from the popup menu
  4. Place another call from the main Jabber window
  5. After the 2nd call is answered, click the More button
  6. Select Merge from the popup menu

  7. Select the appropriate name or number to merge with the existing call

    Note

    Any conference participants using Jabber can add callers to the conference by following the same steps.

Check voicemail


  1. Click the Voicemail icon in the docked window
    -or-
    Click Voicemail in the main Jabber window
  2. Select All for the View and Type drop-down menus

    Note

    To view deleted voicemails, select Deleted from the Type drop-down menu

  3. Click the play button next to a voicemail message. Audio will play through the Jabber audio device.

Learn more

To learn more about Cisco phones and its features, check out these resources:

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